Employer Industry: Medical Device Manufacturing

Why consider this job opportunity:
- Salary up to $32.87 per hour plus bonus eligibility and benefits
- Opportunity for career advancement and growth within the organization
- Work remotely from anywhere within the continental U.S.
- Supportive and collaborative work environment
- Flexibility in responding to new and rapidly changing situations

What to Expect (Job Responsibilities):
- Provide phone and email support for inquiries from sales and healthcare professionals
- Process orders, verify order status, and handle return orders through a multichannel system
- Maintain accurate record-keeping in compliance with company specifications
- Understand and explain detailed processes and procedures to customers
- Participate in continuous improvement activities and assist with team projects

What is Required (Qualifications):
- At least 2 years of direct Customer Service or Account Management experience
- High School diploma or GED equivalent
- Experience with Salesforce and/or Systems Applications & Products (SAP)
- Ability to work flexible hours to meet business needs

How to Stand Out (Preferred Qualifications):
- Associates or Bachelor's Degree
- 3 or more years of Customer Service and Order Entry experience
- Experience with Enterprise Resource Planning (ERP), Electronic Data Interchange (EDI), or Global Healthcare Exchange (GHX)
- Familiarity with PowerBI and/or Genesys

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