Employer Industry: Legal Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits package including Health, Dental, and Vision insurance
- 401(k) plan with employer contributions
- Supportive work environment with a focus on technology-driven solutions
- Paid time off and employee assistance program
- Referral program to encourage team collaboration

What to Expect (Job Responsibilities):
- Respond to customer support tickets, addressing questions and resolving issues related to existing orders
- Manage high-volume phone calls to assist customers with order inquiries and placements
- Communicate via email to handle questions and concerns from customers and internal departments
- Document issues and resolutions in Confluence
- Visit court dockets for information on case filing and occasionally retrieve filed papers

What is Required (Qualifications):
- High school diploma or GED required
- 1-3 years of customer support or call center experience assisting customers over the phone
- Proficient in using computer programs such as Microsoft Outlook, Excel, and Word
- Ability to transcribe information accurately and investigate order-related issues
- Typing speed of at least 55 words per minute

How to Stand Out (Preferred Qualifications):
- Experience with document manipulation and familiarity with PDF editing tools
- Ability to maintain composure and accuracy in high-pressure situations
- Proven track record of implementing new processes to improve performance

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