At Thorne we make products that matter - ones that make people's lives better. Each day begins with a mission to help others discover and achieve their best health. We count on our team members to challenge and push the boundaries to make that happen. At Thorne, you’ll be joining a team of more than 650 passionate individuals committed to our cause of providing superior health solutions.

POSITION SUMMARY: The Customer Service Representative (Entry Level) completes various customer service duties and responsibilities that are associated with receiving product orders from customers and assisting customers with questions regarding their orders. The Customer Service Representative receives training to perform specific duties and responsibilities thus ensuring the smooth and efficient operation of the Customer Service Department.

RESPONSIBILITIES – Satisfactorily performing and/or achieving the following Responsibilities are essential duties of the job.

• Become thoroughly knowledgeable of the Customer Service Procedures Manuals and maintain knowledge base on an ongoing basis as procedural changes occur.
• Come to work as scheduled, start work at the beginning of a shift, be on time to meetings, complete assigned tasks in a timely manner, and work overtime as required.
• Know and follow the Customer Service Department policies and procedures and Thorne Research policies and procedures as outlined in the Employee Handbook.
• Pay attention to detail. Complete paperwork accurately, neatly and fully.
• Work willingly in different areas as assigned.
• Work well with co-workers and supervisors. Respond appropriately to coaching and instructions from supervisors. Follow the Standards of Conduct as outlined in the latest version of the Thorne Research Employee Handbook.
• Build and maintain knowledge of Thorne Research product names, codes, and numbers to ensure efficient and accurate order entry.
• Promote the Company’s Mission and Values, including an accountable, innovative and results-oriented culture promoting customer service, openness, teamwork, mutual trust and respect.
• Participate in all required training and development programs and electives as may suit one’s needs, and support colleagues, trainers and management as appropriate with these efforts.
• Exhibit good telephone etiquette skills and communicate effectively. Possess a pleasant, friendly telephone voice and have good rapport with customers.
• Maintain a professional attitude when under stress, a deadline, or when dealing with a problem, and demonstrate good judgment in doing so.
• Enter orders accurately and quickly with attention to detail and follow department procedures and company policy including completing all paperwork fully.
• Understand, retain, and utilize company and product information to assist customers with orders or questions (for example, up-selling a new product, offering an alternative product when the requested product is out of stock, advises customer when close to a discount).
• Take initiative to consult with CS lead or supervisor on customer issues, taking into consideration applicable Thorne guidelines and the objective to be achieved by offering a solution.

What You Need:

• By training, education and/or experience, employee must be able to perform the essential duties of the job. High school diploma or general education degree (GED) is required.

What We Offer:

At Thorne, we offer employees the chance to work with great people on exciting projects, with opportunity for growth. We also provide a full range of benefits for you and your eligible family members, such as:

• Competitive compensation
• 100% company-paid medical, dental, and vision insurance coverage
• Company-paid short- and long-term disability insurance
• Company- paid life insurance
• 401k plan with employer matching contributions up to 4%
• Gym membership reimbursement
• Monthly allowance of Thorne supplements
• Paid time off, volunteer time off and holiday leave
• Training, professional development, and career growth opportunities
• A safe and clean work environment

A little bit more about us.

We are committed to providing personalized health solutions, cutting-edge home health test technology, and superior supplements. To do that, Thorne owns every step of its business, from R&D to product delivery and customer service. Currently, we are:

• The only company with exclusive partnerships with the Mayo Clinic and U.S. Olympic teams.
• The #1 prescribed practitioner brand to 30 to 40-year-olds.
• The #2 most dispensed supplement brand.
• The fastest growing supplement company with sales on Amazon; the #1 practitioner brand; with an average ranking of 4.42 of 5 stars.

If you want to make a difference in the lives of others consider becoming part of the Thorne team.

“Please be advised that Thorne Research manufactures nutritional supplement products that can include ingredients that are derived from possibly allergenic raw materials, including but not limited to nuts, soy, dairy, fish, and shellfish.”

THORNE IS AN EQUAL OPPORTUNITY EMPLOYER