Employer Industry: Heating and Air Conditioning E-commerce

Why consider this job opportunity:
- Competitive compensation, DOE
- Group health insurance plus health savings account, 401k, paid time off, paid holidays, life insurance, short-term disability, and more
- Paid educational and professional development training
- Work-from-home (remote)
- All computer equipment and training are provided

What to Expect (Job Responsibilities):
- Assist customers with tracking shipments, paying for orders, changing orders, and resolving delivery issues
- Enter customer information accurately into the system
- Maintain professionalism and provide solutions to upset customers
- Utilize creativity and problem-solving skills to assist customers effectively
- Ensure high customer satisfaction through excellent service

What is Required (Qualifications):
- Enjoys helping people
- Possesses excellent verbal communication skills
- Successful track record of problem-solving in customer service roles
- Ability to navigate computers and CRM systems
- High-speed internet, quiet workspace, and availability during scheduled hours

How to Stand Out (Preferred Qualifications):
- Emotional resilience and ability to handle upset customers in a calm, professional manner
- Organized with strong follow-through
- Experience in a similar customer service role
- Creative problem-solving skills
- Typing skills and accuracy

#HVAC #CustomerService #RemoteWork #CareerOpportunity #TrainingProvided

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