Wawanesa Insurance

Customer Service Representative (Remote within Arizona)


PayCompetitive
LocationPhoenix/Arizona
Employment typeFull-Time

This job is now closed

  • Job Description

      Req#: 7873
      Employer Industry: Insurance

      Why Consider this Job Opportunity:
      - Salary up to $25.79 per hour
      - Opportunity for career advancement and growth within the organization
      - Work remotely within the state of Arizona
      - Comprehensive benefits package including medical, dental, and vision coverage
      - Eligibility for Wawanesa's annual bonus plan
      - Training provided virtually and ongoing support for professional development

      What to Expect (Job Responsibilities):
      - Resolve complex inquiries by analyzing data and policy manuals to determine proper course of action
      - Deliver exceptional customer service in a fast-paced contact center environment
      - Advise customers on policy changes and coverage options
      - Identify opportunities for upselling and cross-selling products
      - Record customer interactions and details of inquiries for documentation

      What is Required (Qualifications):
      - High School diploma or equivalent required
      - Strong computer, phone, typing, and multitasking skills
      - Ability to maintain high standards of confidentiality
      - Current Fire and Casualty Broker-Agent or Personal Lines Broker-Agent license required
      - Fluency in Spanish required for Spanish-speaking queue

      How to Stand Out (Preferred Qualifications):
      - Previous insurance or call center experience preferred
      - Ability to adapt to change and perform effectively in a fast-paced environment

      #InsuranceIndustry #CustomerService #CareerGrowth #RemoteWork #ProfessionalDevelopment

      We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
      We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
  • About the company

      Wawanesa Insurance—officially The Wawanesa Mutual Insurance Company, also known as Wawanesa Mutual or simply Wawanesa —is a Canadian mutual insurance firm, as well as among Canada's ten largest property and casualty insurers.