Job Introduction

Please Refer to the NYSOH Maximus Job Description Below

The Statewide Call Center (SWCC) Customer Service Representative (CSR) I is responsible for answering all callers' general inquires related to Medicaid, Child Health Plus, and the Marketplace.

Please note: This position requires that candidates currently reside in New York State OR within a 100 mile radius of the office location in Rochester, NY. There is 6 weeks of training, with the first 10 days being onsite. After successful completion of training, there is the opportunity to work remotely. Equipment will be provided by Maximus.

Pay and Benefits:

• Pay rate $19.75 per hour
• $1,500 Retention Bonus (New Hires ONLY eligible after 120 days of successful employment)
• Quarterly Bonus Opportunity up to 5% of your Quarterly earnings
• Benefits (including Paid Time Off)
• A variety of weekday and weekend shifts that meet lifestyle and family goals
• Supportive work environment
• Many opportunities for promotion and career advancement
• No cold calling, sales, or collection calls!

Primary Responsibilities:

• Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols
• Meet Quality Assurance (QA) and other key performance metrics
• Transfer/refer consumers to appropriate entities according to the established guidelines
• Facilitate the fulfillment of consumer requests for materials via mail, email, or download
• Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate
• Track and document all inquiries using the applicable systems
• Escalate calls or issues to the appropriate designated staff for resolution as needed
• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems

Additional Duties and Responsibilities:

• Responsible for adhering to established safety standards
• Must be able to remain in a stationary position for an extended period of time
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds
• Work is constantly performed in an office environment
• Performs other duties as assigned by management

Requirements:

• High School Diploma or equivalent
• 0 – 1 years of experience
• Strong data entry and telephone skills
• Previous experience with computers, phone systems, and headsets preferred
• Excellent organizational, interpersonal, written, and verbal communication skills
• Ability to perform comfortably in a fast-paced work environment
• Must be able to work as a team member, as well as independently
• Ability to successfully execute many complex tasks simultaneously
• Previous experience in customer service preferred

Please Refer to the NYSOH Maximus Job Description Above

Education and Experience Requirements

#CSR #CustomerService #CustomerSupport #ClientSupport #Callcenter #080123

MAXIMUS Introduction

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs. Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs. With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom. For more information, visit https://www.maximus.com.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We are proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation.

Posted Max

USD $19.75/Hr.

Posted Min

USD $19.75/Hr.