Employer Industry: Industrial Supplies

Why consider this job opportunity:
- Target compensation is $23/hour
- Competitive benefits, including medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k), and Profit Sharing
- Opportunity for career growth within the organization
- Work remotely with a flexible schedule
- Supportive and collaborative work environment
- Chance to build strong customer relationships and contribute to company success

What to Expect (Job Responsibilities):
- Handle customer and sales interactions via phone, email, and tickets within the Customer Care Box
- Process requests for quotations, order entry, and product questions from customers
- Ensure accurate order entry and provide timely feedback to customer inquiries
- Research and resolve complaints to ensure customer retention and satisfaction
- Actively participate in ongoing customer service training and team huddles

What is Required (Qualifications):
- Minimum of 3 years of customer service experience in Industrial Supplies or a related field
- Excellent listening skills and the ability to empathize with customers
- Strong verbal and written communication skills
- Proven ability to use operating systems and third-party software, including Microsoft Office and Prophet21 (ERP)
- Ability to manage self in a fast-paced business environment

How to Stand Out (Preferred Qualifications):
- Industry knowledge in Industrial Supplies
- Moderate to advanced skills in technology
- Professional maturity, integrity, and a positive attitude
- Passion for customer service and teamwork orientation

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