Employer Industry: Government Contracting and Information Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive medical plans and 401k match
- Paid Time Off (PTO) accrual and professional development reimbursement
- Corporate-funded technology certifications and employee recognition programs
- Remote work opportunity with the requirement to be within a 50-mile radius of specified locations

What to Expect (Job Responsibilities):
- Utilize a knowledge management tool to locate processes or information needed to assist customers
- Capture incoming phone numbers using telephony software and provide accurate information based on customer responses
- Document calls in a Customer Relationship Management (CRM) system, including case notes and customer interactions
- Protect customer privacy by verifying identity and only releasing information to authorized personnel
- Handle escalated calls, assist in nesting new hires, and engage in software testing as needed

What is Required (Qualifications):
- Minimum of three (3) years of experience as a contact center agent or in a higher-level customer service role
- Must have experience in a healthcare call/contact center environment
- Ability to obtain and maintain a Public Trust clearance
- Strong communication and interpersonal skills
- Proficiency in using CRM systems and knowledge management tools

How to Stand Out (Preferred Qualifications):
- Experience with telephony software is a plus
- Demonstrated ability to handle difficult situations with empathy and professionalism

#GovernmentContracting #CustomerService #RemoteWork #CareerGrowth #HealthcareExperience

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.