Employer Industry: Eyewear and Eye Care

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work in a fast-paced and dynamic contact center environment
- Bilingual (Spanish) skills required, enhancing communication with diverse customers
- Supportive and collaborative work atmosphere
- Engage with a globally recognized leader in eyewear solutions
- Full-time hours, Monday – Friday, from 9:00 am to 5:30 pm

What to Expect (Job Responsibilities):
- Answer an average of 70 calls per day, providing exceptional service
- Enter orders via phone, fax, or email, ensuring accuracy and efficiency
- Issue call dispositions and RMA’s for product returns
- Trace shipments to customers and process back-order reports for major distributors
- Maintain a strong knowledge of all company products, services, and promotions

What is Required (Qualifications):
- Minimum educational requirement: High School Diploma or equivalent
- Minimum three years of customer service experience required
- Proficiency in Microsoft Suite, specifically Excel, Word, and Outlook
- Experience using Customer Relationship Management (CRM) software
- Bilingual (Spanish) required

How to Stand Out (Preferred Qualifications):
- Associate's degree or equivalent combination of education and related experience
- Excellent problem-solving skills
- Demonstrated ability to work well as a team player
- Enthusiastic attitude with intense interest in customer service
- Detail-oriented approach to task completion

#Eyewear #CustomerService #CareerGrowth #Bilingual #TeamPlayer

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