Employer Industry: Emergency Management Services

Why consider this job opportunity:
- Opportunity for seasonal employment with potential for future positions
- Competitive total compensation package, including paid leave
- Comprehensive benefits including group medical, dental, vision, and life insurance
- 401(k) retirement plan with employer contribution match
- Support for professional growth through courses, certifications, and tuition reimbursement
- Work remotely from anywhere within the United States

What to Expect (Job Responsibilities):
- Provide public support to individuals seeking guidance for disaster relief and emergency management
- Manage a high volume of incoming calls while ensuring excellent customer service
- Identify and resolve customer issues accurately and efficiently
- Maintain detailed records of customer interactions and processes
- Follow communication procedures, guidelines, and policies while assisting customers

What is Required (Qualifications):
- Minimum of 1 year of customer support experience or experience as a client service representative
- Proficiency in English; Spanish bilingual is a plus
- Strong communication skills, including active listening and phone communication
- Familiarity with CRM systems and practices
- High School Diploma or GED

How to Stand Out (Preferred Qualifications):
- Experience in handling sensitive and confidential situations
- Strong research and problem-solving skills
- Ability to manage crisis situations and deal with difficult inquiries

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