Employer Industry: Health Insurance

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on client satisfaction and member experience
- Comprehensive training program lasting 9-12 weeks
- Work with a mission-driven organization dedicated to community well-being
- Commitment to diversity and inclusion in the workplace

What to Expect (Job Responsibilities):
- Interface with customers via telephone, written correspondence, fax, web, and electronic mail
- Research customer information utilizing appropriate systems, policies, and procedures to effectively respond to and resolve customer issues
- Elevate sensitive customer requests when necessary
- Comply with State and Federal regulations and mandates, remaining current on policies and procedures
- Recommend diverse products proactively to enhance customer satisfaction and improve transaction profitability

What is Required (Qualifications):
- High School Diploma or Equivalent
- Three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)
- Availability for a training period of 9-12 weeks
- Strong initiative to stay current on policies and procedures
- Ability to work in a dynamic environment with changing regulations

How to Stand Out (Preferred Qualifications):
- Basic medical/dental terminology and contract interpretation experience is a plus
- Experience working with health insurance or related fields

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.