Employer Industry: Digital Transformation and Customer Experience Services

Why consider this job opportunity:
- Competitive pay starting at $18/hour
- Generous flexible vacation policy and 401k
- Paid training, coaching, development, and career planning
- Medical, dental, and vision benefits; EAP, health and wellness programs, and more
- Tremendous development & advancement opportunities - 80% of our frontline leaders have been promoted!
- Employee discounts and access to a personal trainer dedicated to the employer

What to Expect (Job Responsibilities):
- Provide customer support by phone, email, or instant message to consumers, serving as the primary contact for inbound customer issues
- Escalate more technical product-related issues to the appropriate product support department
- Process a high volume of consumer inquiries about banking products and services, resolving a targeted percentage of those inquiries
- Troubleshoot customer issues, identify root causes, and use tools and resources to determine resolutions
- Track and document inbound support requests, ensuring proper notation of customer issues

What is Required (Qualifications):
- High school diploma or GED
- At least one year of call center experience
- At least one year of customer service experience
- Knowledge of banking products, services, and business operations to enable resolution of customer inquiries
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Demonstrated effective people skills and sensitivities when dealing with others
- Ability to work both independently and in a team environment

#DigitalTransformation #CustomerExperience #CareerAdvancement #CompetitivePay #HealthAndWellness

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.