Employer Industry: Financial Services

Why consider this job opportunity:
- Competitive pay starting at $18/hour
- Generous flexible vacation policy and 401k
- Paid training, coaching, development, and career planning
- Medical, dental, and vision benefits; EAP, health and wellness programs, and more
- Tremendous development and advancement opportunities – 80% of frontline leaders have been promoted!
- Work from home opportunity with all necessary equipment provided

What to Expect (Job Responsibilities):
- Provide customer support via phone, email, or instant message as the primary contact for inbound customer issues
- Escalate more technical product-related issues to the appropriate product support department
- Process a high volume of consumer inquiries about banking products and services
- Troubleshoot customer issues, identify root causes, and utilize resources to resolve inquiries
- Track and document inbound support requests and ensure accurate customer information entry

What is Required (Qualifications):
- High school diploma or GED
- At least one year of call center experience
- At least one year of customer service experience
- Knowledge of banking products, services, and business operations
- Excellent verbal and written communication skills

How to Stand Out (Preferred Qualifications):
- Experience in a digital transformation or technology-focused environment
- Familiarity with financial services and customer relationship management systems
- Strong problem-solving skills and ability to work independently
- Demonstrated ability to mentor or guide less experienced peers

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