Employer Industry: Healthcare Services

Why consider this job opportunity:
- Role is remote with onsite requirements as needed in Somerville, MA for meetings
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Engage in meaningful work that enhances patient experience and satisfaction
- Regular training and development opportunities provided
- Diverse and inclusive workplace that values various backgrounds and experiences

What to Expect (Job Responsibilities):
- Review and resolve guarantor account balances through various communication methods
- Provide timely and accurate responses to patient inquiries regarding billing and insurance issues
- Document all patient interactions and account actions in assigned billing systems
- Coordinate with other departments and external entities to resolve complex billing issues
- Maintain high standards of customer service while adhering to HIPAA guidelines

What is Required (Qualifications):
- High School diploma or GED equivalent required
- 1-3 years of relevant experience in customer service or collections in a healthcare setting strongly desired
- Effective communication, organizational, and problem-solving skills required
- Knowledge of Epic billing systems preferred
- Ability to work independently and demonstrate sound judgment in resolving issues

How to Stand Out (Preferred Qualifications):
- Associate's Degree preferred but not required
- Familiarity with medical terminology and insurance processing
- Experience handling a high volume of calls in a customer service environment
- Previous training in medical billing or collections
- Background in financial assistance policies and patient support services

#HealthcareServices #PatientBilling #CustomerService #RemoteWork #DiversityInclusion

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