Employer Industry: Healthcare Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Work remotely with occasional onsite requirements in Somerville, MA
- Supportive and inclusive work environment that values diversity
- Engage in meaningful work that impacts patient care and billing solutions
- Comprehensive training and development programs provided

What to Expect (Job Responsibilities):
- Review and resolve guarantor account balances through inbound and outbound communications
- Provide timely and professional responses to patient inquiries regarding billing and insurance issues
- Document all patient interactions and account actions in assigned billing systems
- Collaborate with internal departments to ensure accurate billing and resolve complex issues
- Maintain high standards of customer service while adhering to HIPAA guidelines

What is Required (Qualifications):
- High School diploma or GED equivalent required
- 1-3 years of relevant experience in customer service or collections in a healthcare setting
- Effective communication, organizational, and problem-solving skills
- Knowledge of Epic billing systems preferred
- Ability to work independently and manage multiple tasks effectively

How to Stand Out (Preferred Qualifications):
- Associate's Degree preferred but not required
- Experience with medical billing and insurance processing
- Familiarity with MGB Credit & Collection Policy and Financial Assistance Policy
- Previous experience handling a high volume of calls in a call center environment
- Knowledge of medical terminology and legal basics related to healthcare billing

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