Hours: Monday to Friday – 37.5 hours a week, between the hours of 08:00 – 19:00 . Rotational shift pattern.

Location: Our fantastic Bexhill office is close to the seafron t . We also have free parking available, and our office is only a short walk from Collington station.

Training: 9 Weeks from the office, once training has been completed you will work on a hybrid basis, one day a week in the office and four days from home.

Salary: Starting £22, 800 with the opportunity to earn up to £25,200 plus bonus!

What does the job entail?

• Taking a variety of inbound calls, includ ing changes to existing policies, providing quotes and retaining customers who are looking to compare our offerings against other insurers

• Delivering outstanding customer service to increase our customer loyalty

• Offering customers our great range of products and services

• Your days will be filled with helping our amazing customers who turn to you for your expert knowledge

What are we looking for?

An insurance background is not necessary, we see many skills as transferrable, if you have a background in retail, hospitality, sales or just an interest and passion for customer service we'd love to speak to you.

• E xperience in delivering top quality customer service experience

• Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem solving skills

• Ability to overcome customer objections and drive a positive resolution through e xcellent communication skills

• Computer skills: you'll take inbound calls whilst navigating our in-house software

Why become a part of the Hastings Direct family?

• Full training with industry experts and friendly coaches guiding you throughout your career with Hastings. We also use a buddying system once training is complete, so there will always be someone to guide you

• A fantastic open plan modern office

• We promote a relaxed, friendly & diverse working environment

• Career stepping stones, we love investing and progressing our people by helping them hit their career goals and gain professional qualifications

• 'Harrys’ - a great onsite restaurant, with a wide range of choice from breakfast time to dinner time & an on-site Costa coffee

• Refer a friend scheme - earn £500 for every friend you refer

• We will provide you will all the tech that you need! Including a brand new Microsoft Surface laptop

• Discounted Hasting Direct products

• Bonus up to 5% - Annual Discretion.

• 25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)

• Tech scheme, cycle to work, health assessments, and skin check - on completion of probation

• Discounts & cashback with well-known retailers

Our straightforward process

• Click apply now to fill out our short application form, most of which you can auto-fill using your CV

• You will then receive a web link via e-mail to our online assessment (normally received within six min utes ) to our online assessment where you'll experience a realistic job preview that will show you exactly what it's like to be a part of #lifeatHD. In addition, through a number of tests, we'll assess to what extent your preferences, personality, and skills are a good fit for our contact centre

• The whole application process is smart phone enabled , just make sure you are in a quiet place some where you can concentrate

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at recruitmentteam@hastingsdirect.com prior to completing your application.

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