Employer Industry: iGaming

Why consider this job opportunity:
- Salary up to $24 per hour, depending on experience and shift worked
- Opportunity for career advancement and growth within the organization
- Fully-paid medical, dental, and vision plans
- A hybrid work culture with two in-office days per week
- Supportive and collaborative work environment with a small team culture
- Fun social gatherings and catered meals

What to Expect (Job Responsibilities):
- Provide exceptional customer service by handling escalated issues and complex customer inquiries
- Serve as the primary point of contact for customer service agents during assigned shifts, offering guidance and coaching
- Assist the Director of Customer Experience in implementing and enforcing customer service policies and best practices
- Monitor and manage team performance during shifts, ensuring high-quality customer service
- Conduct regular team huddles and one-on-one meetings with agents to provide feedback and foster a positive team environment

What is Required (Qualifications):
- Minimum of 5 years of experience in customer service, with at least 2 years in a leadership or supervisory role
- High school diploma or equivalent; bachelor's degree preferred
- Proven experience in a customer service leadership role, preferably in a call center environment
- Strong understanding of customer service best practices and the ability to coach others
- Ability to successfully complete a background check, drug screen, and obtain necessary gaming licenses

How to Stand Out (Preferred Qualifications):
- Familiarity with online gaming platforms, particularly in the Real Money Gaming industry
- Proficient in customer service management systems and technologies, such as ZenDesk
- Strong problem-solving and decision-making skills, with the ability to remain calm under pressure

#iGaming #CustomerService #CareerOpportunity #CompetitivePay #TeamLeadership

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