Employer Industry: eCommerce Retail

Why consider this job opportunity:
- Salary up to $20 per hour depending on experience
- Amazing employee discount on a wide range of products
- Multiple health insurance options available after 60 days
- 401(k) plan with a generous 4% company match for retirement savings
- Paid vacation and sick time to support work-life balance
- Comprehensive training program with over 250 courses to enhance skills

What to Expect (Job Responsibilities):
- Provide customer support through phone, email, and chat regarding pre-sales, checkout, billing, and product inquiries
- Address customer complaints and follow up in a timely manner
- Assist customers with returns and order issues via various communication channels
- Liaise with store locations to resolve customer-related order and return issues
- Work collaboratively with the eStore team to achieve store goals and enhance customer satisfaction

What is Required (Qualifications):
- Excellent customer service skills
- Familiarity with standard concepts and best practices in the eCommerce retail environment
- Proficiency in Microsoft Office Suite and IT troubleshooting skills
- Previous experience in customer service via phone, chat, and email is a plus
- Ability to work as part of a team to uphold the company's mission, values, and principles

How to Stand Out (Preferred Qualifications):
- Experience in an eCommerce retail environment
- Strong problem-solving skills and ability to work under pressure
- Knowledge of inventory management systems
- Familiarity with customer relationship management (CRM) software

#eCommerce #CustomerService #RetailJobs #CareerGrowth #EmployeeBenefits

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