Employer Industry: Technology Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and experience
- Opportunity to work with innovative solutions and technology
- Strong focus on employee empowerment and relationship building

What to Expect (Job Responsibilities):
- Educate customers on the employer's services and products while enhancing their user experience
- Manage incident resolutions and fulfill customer requests efficiently
- Create and maintain strong relationships with customers and stakeholders through effective communication
- Utilize a ticketing system to track customer preferences and workflow issues
- Identify opportunities to cross-sell or upsell services that align with customers' needs

What is Required (Qualifications):
- High school diploma or equivalent required; Bachelor’s Degree preferred
- Strong attention to detail and communication skills required
- Proficient in multiple operating systems and strong computer skills, including MS Office
- Ability to type 40+ WPM with high accuracy
- Previous customer service and/or industry-related experience preferred

How to Stand Out (Preferred Qualifications):
- Experience in handling challenging client interactions
- Demonstrated problem-solving skills with a sense of urgency
- Outstanding interpersonal skills that foster collaboration

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.