Employer Industry: Thrift Retail

Why consider this job opportunity:
- Comprehensive onboarding and training from day one
- Bundled health plans including medical, Rx, dental, and vision
- Company-paid life insurance for extra protection and peace of mind
- A 401k plan with generous company matching contributions
- Paid time off for leisure or other hobbies
- Work remotely from anywhere within the U.S.

What to Expect (Job Responsibilities):
- Handle escalated customer issues, partnering with logistics and/or stores to resolve them
- Respond to customer care email inquiries and escalate those requiring more complex actions
- Answer basic troubleshooting questions or inquiries for the stores
- Receive and respond to inbound calls, emails, and social media messages, accurately notating details
- Make accurate entries into systems, logs, etc.

What is Required (Qualifications):
- High School diploma or equivalent
- Prior work in customer service in a call center environment preferred
- Background check required
- Ability to work holidays, weekends, and evening shifts
- Ability to occasionally lift up to 30 lbs.

How to Stand Out (Preferred Qualifications):
- Experience in a fast-paced customer service role
- Familiarity with social media platforms for customer engagement
- Strong problem-solving skills and the ability to think critically
- Excellent written and verbal communication skills
- Proficiency in using customer service software and systems

#ThriftRetail #CustomerService #RemoteWork #CareerGrowth #EmployeeBenefits

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