Employer Industry: Thrift Retail

Why consider this job opportunity:
- Salary of $16.20 per hour
- Opportunity for career advancement and growth within the organization
- Comprehensive onboarding and training provided from day one
- Benefits offerings including medical, dental, vision, and 401k with generous company matching
- Supportive and purpose-driven work environment focused on community impact
- Flexibility to work remotely within the U.S.

What to Expect (Job Responsibilities):
- Handle escalated customer issues and collaborate with logistics and stores to resolve them
- Respond to customer care email inquiries and escalate complex issues as needed
- Answer basic troubleshooting questions or inquiries for the stores
- Receive and respond to inbound calls, emails, and social media messages, accurately documenting details
- Make accurate entries into systems and logs as required

What is Required (Qualifications):
- High School diploma or equivalent
- Prior work experience in customer service, preferably in a call center environment
- Ability to work holidays, weekends, and evening shifts
- Background check required
- Ability to occasionally lift up to 30 lbs and sit for long periods on the phone

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role within a retail or thrift environment
- Familiarity with social media customer service practices
- Strong problem-solving skills and the ability to use good judgment in customer interactions
- Excellent written and verbal communication skills

#ThriftRetail #CustomerService #RemoteWork #CareerGrowth #CommunityImpact

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