Employer Industry: Customer Service Solutions

Why consider this job opportunity:
- Pay rate of $17.85/hr, with potential earning up to $18.74/hr.
- Work from home with equipment provided by the employer.
- Opportunities for career growth and development within the organization.
- Comprehensive benefits including paid time off, paid holidays, and health & retirement options.
- Access to discounts and rebates through the “Perk Spot” program.
- Extensive paid training program lasting 5 weeks to ensure success in the role.

What to Expect (Job Responsibilities):
- Interact with hundreds of callers daily, utilizing active listening and critical thinking to resolve various customer inquiries.
- Address and resolve complaints and concerns within the call queue.
- Investigate billing issues and fraudulent activity.
- Provide technical guidance and support for hardware/software issues, including screen sharing as necessary.
- Document interactions thoroughly and accept feedback for continuous improvement.

What is Required (Qualifications):
- High School Diploma or GED.
- Ability to build rapport and trust quickly with customers.
- Strong digital literacy and working knowledge of technology.
- Hardwired home internet with a download speed of at least 40 mbps.
- Clear and concise communication skills.

How to Stand Out (Preferred Qualifications):
- Familiarity with iOS and/or MacOS or comparable technology is a plus.

#CustomerService #RemoteWork #CareerGrowth #TrainingProvided #WorkFromHome

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