Employer Industry: Electric Vehicle and Renewable Energy Solutions

Why consider this job opportunity:
- Salary up to $25.76/hour
- Comprehensive benefits starting from day one, including medical, dental, and vision plans with $0 paycheck contribution
- 401(k) with employer match and Employee Stock Purchase Plans
- Opportunities for career advancement within a leading company in the renewable energy sector
- Supportive work environment focused on employee well-being, including back-up childcare resources and wellness programs
- Chance to contribute to innovative solutions in electric vehicle charging technology

What to Expect (Job Responsibilities):
- Deliver exceptional customer service during every interaction and own the relationship from first contact until resolution
- Provide troubleshooting and support for mobile app and account management related to Tesla charging products
- Process warranty-based returns for home charging products in collaboration with customers and support teams
- Assist with Solar/PV emergency lines as needed
- Meet and exceed expectations on Key Performance Indicators (KPIs) regularly

What is Required (Qualifications):
- Minimum of 60 days of experience handling calls for Energy Technical Support or equivalent experience
- Understanding of electrical concepts, including wiring and voltage
- Familiarity with telemetry data and basic data mining techniques
- Experience with configuration analysis and connectivity/networking
- Strong critical thinking skills related to energy flow and hardware interactions

How to Stand Out (Preferred Qualifications):
- Experience in customer service or technical support within the renewable energy or electric vehicle sector
- Knowledge of Tesla products and services
- Strong communication skills and ability to educate customers effectively
- Familiarity with account administration and troubleshooting processes for mobile applications

#ElectricVehicles #CustomerService #RenewableEnergy #CareerOpportunity #CompetitiveBenefits

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