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Job Description
- Req#: 275179
- Receive and process straightforward customer orders across multiple platforms following standard procedures.
- Receive and process clerical and administrative change requests following defined policies and procedures.
- Assist customers and senior staff with order status, invoices, contract balances and other information needed to complete an order.
- Assist in processing standard document requests from customers and confirm final shipping and quality documentation and specifications to customer.
- Escalate undocumented issues that are not commonly defined or known to higher level staff.
- Proactively identify risks and opportunities, within area of scope, to improve the order management processes.
- Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff.
- Other duties as assigned.
- High school diploma, secondary education level or equivalent.
- Minimum of four years of related work experience.
- Customer service or order management experience.
- Relocation assistance will not be provided for this position.
- This is a hybrid job (office/home) in Wayzata, MN.
- Extensive benefit package offered! Including: Medical, Dental, Vision, Life, Disability and Accident insurance, Flexible Spending Accounts (FSAs), 401k plan (with company match), Company-funded Employee Retirement Account, Tuition reimbursement program, Paid Time Off, Paid Holidays and Comprehensive employee assistance resources. Learn more at: www.cargill.com/myhealth
Want to build a stronger, more sustainable future and cultivate your career? Join Cargill's global team of 160,000 employees who are committed to safe, responsible and sustainable ways to nourish the world. This position is in Cargill’s food ingredients and bio-industrial business, where we anticipate trends around taste, nutrition and safety to innovate and provide solutions to manufacturers, retailers and foodservice companies.
Job Purpose and Impact
The Customer Service Specialist will process routine customer facing order management activities. In this role, you will use your general understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers. You will contribute to an increased level of transparency, communication and responsiveness with the company's customers.
Key Accountabilities
Qualifications
Minimum Qualifications
Preferred Qualifications
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Position Information
Equal Opportunity Employer, including Disability/Vet
About the company
Our team of 160,000 professionals in 70 countries draws together the worlds of food, agriculture, nutrition and risk management. For more than 150 years, we have helped farmers grow more, connecting them to broader markets. We are continuously developing products that give consumers just what they’re seeking, advancing nutrition, food safety and sustainability. And we help all of our partners innovate and manage risk, so they can nourish the world again tomorrow.