Employer Industry: Environmental Services

Why consider this job opportunity:
- Competitive benefits package including health, dental, and vision insurance, life insurance, and disability plans
- Opportunity for career advancement and growth within a recognized leader in environmental services
- Engaging and collaborative work environment focused on employee development and training
- Company culture that values employees as the most important asset, recently named a 2024 Most Loved Workplace®
- Chance to make a positive impact on customer satisfaction and environmental sustainability

What to Expect (Job Responsibilities):
- Supervise a Customer Service team, including hiring, training, and mentoring staff
- Manage performance and career development of the Customer Service team using appropriate tools and talent management systems
- Ensure Key Performance Indicators (KPIs) are met or exceeded by monitoring and supporting the team
- Serve as the point of escalation for customer service issues, conducting research and collaborating cross-functionally to resolve problems
- Develop and expand client relationships while attending client meetings to ensure objectives are met

What is Required (Qualifications):
- Bachelor's degree with 2+ years of supervisory Customer Service experience, or High School diploma/GED with 4+ years of supervisory experience
- High level of Customer Service and business acumen
- Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)
- Experience with CRM systems or web-based programs, preferably Salesforce
- Excellent verbal and written communication skills, with strong attention to detail

How to Stand Out (Preferred Qualifications):
- Bachelor's degree in chemistry, environmental studies, or biology
- Experience with waste characterization and handling logistics, familiar with EPA/RCRA and DOT regulations
- Knowledge of Salesforce, Ariba, or Oracle systems
- Experience with administering and reviewing service contracts
- Ability to lead account-specific projects

#EnvironmentalServices #CustomerService #CareerOpportunity #EmployeeDevelopment #Sustainability

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