Employer Industry: Customer Service and Retail Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexible hybrid work environment, allowing for remote work 3 days a week
- Supportive and collaborative work culture that promotes team success
- Involvement in training and development of team members, enhancing leadership skills
- Chance to lead a dedicated team and make a significant impact on customer satisfaction

What to Expect (Job Responsibilities):
- Oversee daily team workflow to ensure the delivery of excellent and timely customer service
- Manage the Customer Service Task Management Tool (Zendesk) to ensure tasks are completed accurately and on time
- Conduct monthly one-on-one meetings with direct reports to review performance and provide targeted training
- Resolve complex issues escalated by direct reports or customers, coordinating with management as necessary
- Analyze weekly and monthly reports related to team performance and address any areas of concern

What is Required (Qualifications):
- HS Diploma or equivalent required; Bachelor's Degree preferred
- Minimum of 2 years' experience supervising a customer support team in a medium to large business environment
- Minimum of 2 years' experience in a direct sales or customer service-related environment
- Strong computer skills, including proficiency in MS Office applications
- Strong leadership skills with the ability to provide effective guidance and training to staff

How to Stand Out (Preferred Qualifications):
- Experience in customer service roles within a similar industry
- Demonstrated commitment to continuous learning and self-teaching
- Previous experience with quality assurance checks in a customer service setting

#CustomerService #Leadership #CareerGrowth #HybridWork #TeamManagement

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