Employer Industry: Self-Storage Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment recognized for its culture and diversity
- Strong focus on employee development through training and mentoring programs
- Chance to lead a dynamic team and drive improvements in customer service delivery
- Engaging role that involves problem-solving and enhancing customer experiences

What to Expect (Job Responsibilities):
- Lead, mentor, and manage a team of customer service representatives to achieve performance targets
- Utilize call analysis tools to monitor and evaluate call quality and suggest improvements
- Conduct training sessions and one-on-ones to enhance team skills and knowledge
- Gather and analyze customer feedback to improve training and address agent inconsistencies
- Handle escalated customer issues and ensure timely resolution

What is Required (Qualifications):
- Bachelor's degree in business administration, management, or a related field
- Minimum of 3-5 years of experience in a call center environment
- At least 2 years of supervisory experience in a call center preferred
- Proven ability to partner with BPO teams and motivate teams effectively
- Proficiency in call analysis tools and techniques

How to Stand Out (Preferred Qualifications):
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Proactive problem-solving skills
- Experience using call center systems and agent management tools
- Customer-focused mindset with the ability to work in a fast-paced environment

#SelfStorage #CustomerService #Leadership #CareerGrowth #DiversityAndInclusion

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