Employer Industry: Healthcare

Why consider this job opportunity:
- Salary up to $20.00 per hour
- Impact lives by supporting individuals and their families in need
- Opportunity for career advancement and professional development within a supportive environment
- Comprehensive benefits package including medical benefits, retirement plans, and wellness programs
- Hybrid work model requiring 2-3 days in the office, allowing flexibility in work arrangements
- Fun company events and ongoing learning opportunities

What to Expect (Job Responsibilities):
- Connect and engage with individuals interested in home care support
- Educate patients and caregivers on the application and enrollment process for supported programs
- Guide patients and caregivers through the onboarding process, conducting virtual or in-person orientations
- Assist patients and caregivers throughout their home care journey to ensure they receive necessary care
- Handle high-volume inbound and outbound calls while managing customer inquiries and resolving issues

What is Required (Qualifications):
- Excellent customer service skills with the ability to handle difficult situations and provide empathy
- Strong verbal and written communication skills
- Good listening skills and emotional intelligence
- Ability to solve problems and remain calm under pressure
- Proficiency in technology, including strong typing skills and multitasking abilities

How to Stand Out (Preferred Qualifications):
- Experience in a customer service role, particularly in healthcare or home care settings
- Familiarity with home care services and related enrollment processes
- Bilingual skills to assist a diverse patient population
- Previous experience managing high-volume call centers or similar environments

#Healthcare #CustomerService #CareerOpportunity #HybridWork #CompassionateCare