NOTE: This is a hybrid position requiring 8 days per month at an approved Wolters Kluwer location.

Essential Duties and Responsibilities

• Provide a high level of technical support and assistance for Wolters Kluwer customers and consultants using in-depth knowledge of technical customer service
• Solve complex technical problems; exercise judgment based on the analysis of multiple sources of information
• Test and identify defects by documenting in the tracking system for the attention of the development team
• Liaise with internal escalation, development and functional teams for issue resolution, explain difficult or sensitive information, work to build consensus
• Implement and support various advanced features and integrations of the CSC application suites to ensure high availability of data and back end processes
• Write SQL queries to aid in troubleshooting of application and data requests
• Troubleshoot application and interface related issues and modify site configurations based on best practices

Experience:

• Bachelor’s Degree or equivalent relevant experience
• 5+ years’ experience in a B2B technical customer service or implementation role
• In-depth knowledge of, or experience with cloud computing platforms such as Azure, Google Cloud, and AWS
• In-depth knowledge of database technologies such as Microsoft SQL Server and Oracle

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html