Schedule: 10am to 7pm, Must be able to work weekends!

EXAMPLES OF WORK PERFORMED FOR CUSTOMER SERVICE TIER I:

• Provide timely and accurate information to customers' requests and concerns.
• Assist customers, sales, and delivery drivers with purchases.
• Inbound calls and face to face interaction with customers regarding warranties and returns.
• Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels.
• Flows up with factory on outstanding service orders to update status.
• Works non-sellable report to eliminate items waiting on parts.
• Partner with sales associates to meet and exceed customer service expectations.
• Ability to organize and manage multiple priorities.
• Maintain the office appearance by keeping everything neat and clean.
• File the daily invoices.
• Any other duties as directed by management.

Perks that come with the job as Customer Service Tier I:

• Fun work environment!!
• Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%

EMPLOYMENT STANDARDS FOR CUSTOMER SERVICE TIER I: Ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members; positive attitude when working with customers; customer service experience preferred. Knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 20 lbs. occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

**Non-Safety Sensitive**

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.