Employer Industry: Dental Insurance

Why consider this job opportunity:
- Fully remote position with flexible training options
- Opportunity for career advancement and growth within the organization
- Supportive and collaborative work environment
- Chance to make a positive impact on oral health and community well-being
- Training provided to develop essential customer service skills

What to Expect (Job Responsibilities):
- Research inquiries by accessing the claims processing system and other informational sources
- Respond to customer/group and provider questions through telephone contact and/or written communication
- Maintain related departmental records and files
- Enter new claims, eligibility, and subscriber information into the mainframe
- Review subscriber's coverage to determine type and level of benefits

What is Required (Qualifications):
- High school diploma or equivalent
- One year of customer service experience in a business environment, preferably in a call center or dental experience
- Successful completion of the customer service simulation test with a minimum score of 62
- Ability to work scheduled shifts as required
- Proficiency in using a computer program to assist customers

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center environment
- Knowledge of dental insurance processes and terminology
- Strong written and verbal communication skills
- Ability to handle multiple tasks efficiently
- Customer-focused mindset with problem-solving abilities

#DentalInsurance #CustomerService #RemoteWork #CareerGrowth #TrainingProvided

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