Employer Industry: Dental Insurance Services

Why consider this job opportunity:
- Fully remote work option with a hybrid training schedule
- Opportunity for career advancement within one of the largest dental plan administrators in the country
- Supportive and collaborative work environment that celebrates an "All In" culture
- Comprehensive training provided to enhance customer service skills
- Engaging in meaningful work that contributes to improving oral health in communities

What to Expect (Job Responsibilities):
- Research inquiries by accessing the claims processing system and other informational sources
- Respond to customer/group and provider questions through telephone and written communication
- Maintain related departmental records and files
- Operate office equipment such as personal computers, calculators, and copiers
- Enter new claims, eligibility, and subscriber information into the mainframe

What is Required (Qualifications):
- High school diploma or equivalent
- One year of customer service experience in a business environment, preferably in a call center or dental experience
- Successful completion of the customer service simulation test with a minimum score of 62 out of 100 (assessment waived if previously passed)
- Ability to work designated shifts, including starting times as early as 8:25 a.m. or as late as 11:00 a.m.
- Strong communication skills, including proper etiquette, grammar, and punctuation in written correspondence

How to Stand Out (Preferred Qualifications):
- Previous experience in a call center or dental-related customer service role
- Familiarity with claims processing systems or dental insurance processes
- Bilingual abilities to assist a diverse customer base

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