Customer Service Virtual Assistant

Job Summary:

We are seeking a highly motivated and Customer-centric Virtual Assistant to join our team. As a Customer Service VA, you will play a crucial role in ensuring our customers have a positive and seamless experience with our brand. You will be responsible for handling customer inquiries, resolving issues, and providing support through various channels. This is a remote position, allowing you the flexibility to work from anywhere with a stable internet connection.

Bold Business is a US-based leading global business processing outsourcing firm with over 25 years experience and $7B+ in client engagements. We enable small and publicly traded businesses to scale by providing global outsourcing talent services.

Key Responsibilities:

• Respond to customer inquiries via email, chat, and social media in a timely and professional manner.
• Provide accurate and helpful information about products, services, and company policies.
• Troubleshoot customer issues and find satisfactory resolutions.
• Process orders, returns, and refunds.
• Escalate complex issues to the appropriate department or supervisor.
• Maintain detailed records of customer interactions and transactions.
• Identify and suggest improvements to customer service processes.
• Stay up-to-date on company products, services, and promotions.
• Contribute to a positive and collaborative team environment.

Why we think this job is great:

• Full-time 100% Remote
• Training & Professional Development
• Supportive culture providing necessary resources to learn, lead, and deliver results

Qualifications:

• Proven experience in a customer service role.
• Excellent written and verbal communication skills.
• Strong problem-solving and conflict resolution abilities.
• Proficient in using various communication platforms (email, chat, social media).
• Ability to work independently and manage time effectively.
• High school diploma or equivalent; associate's or bachelor's degree preferred.
• Reliable internet connection and a quiet workspace.
• Experience with CRM software (e.g., Salesforce, Zendesk) is a plus.