Employer Industry: Customer Service in Healthcare

Why consider this job opportunity:
- Competitive salary with benefits including medical, dental, and vision insurance
- Opportunity for career advancement and growth within the organization
- Generous Paid Time Off policy
- $500 Employee referral program
- Access to discounts through Employee PerkSpot on various services and products
- Supportive and collaborative work environment

What to Expect (Job Responsibilities):
- Resolve coordination of benefits inquiries by analyzing patient activity, including enrollment and claims attachments
- Educate customers and dental professionals on eligibility, benefits, claims payment, and authorizations
- Thoroughly document all customer interactions and provide accurate information through various communication channels
- Take ownership of the resolution process and set expectations for follow-up
- Suggest improvements in service delivery processes to contribute to the organization's success

What is Required (Qualifications):
- High School Diploma or Equivalent
- Minimum of 2 years of experience in a high-volume customer service environment
- Ability to multi-task using multiple applications simultaneously
- Strong verbal and written communication skills
- Proficient in Microsoft Office applications and ability to troubleshoot computer issues

How to Stand Out (Preferred Qualifications):
- Knowledge of medical/dental terminology
- Experience with Medicare/Medicaid
- Familiarity with claims, billing, and coding processes

#CustomerService #HealthcareIndustry #CareerGrowth #EmployeeBenefits #ProblemSolving

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