Let's Write Africa's Story Together!

Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description

This role provides holistic support to the Customer Experience team.

The focus is providing support in executing the OML Customer Experience strategy. The incumbent is responsible for facilitation and implementation of relevant Customer Experience interventions,

• Maintain business work in progress meetings and working group reviews
• Contribute, participate and follow through on end-to-end work in progress from development, conceptualisation, presentation to implementation
• Proactively manage stakeholder's expectations, prioritise and negotiate timelines and deliverables
• Keeping track of customer journeys, interacting with internal and external stakeholders across OML and platforms
• Work closely with various segments to obtain necessary information, sort through and interpret data, and summarize findings
• Report on cross-segment initiatives
• Assist in preparation of departmental reporting
• Relevant degree/ 3 year diploma in Business Management or related
• 2-3 years’ experience in the customer experience/ service discipline
• Exposure to customer experience training

ADDITIONAL QUALIFICATIONS/EXPERIENCE (PREFERRED)

• COMPETENCIES REQUIRED
• Customer first mindset
• Strategic outlook
• Communication and interpersonal skills
• Exceptional analytical skills
• Relationship building
• Critical thinking
• Collaborative
• Creative
• Report writing skills

Standard OM Competencies

• Collaboration (Relating)
• Leading with Influence
• Customer First
• Execution
• Innovation (Perspective)
• Personal Mastery (Learning)

Skills

Analytical Thinking, Collaboration, Communication, Critical Thinking, Customer Experience (CX), Customer Experience Strategy

Education

Advanced Diploma In Business Management (Required)

Closing Date

22 December 2023

The appointment will be made from the designated group in line with the Employment Equity Plan of Old Mutual South Africa and the specific business unit in question.

Old Mutual Limited is pro-vaccination and encourages its workforce to be fully vaccinated against Covid-19.

All prospective employees are required to disclose their vaccination status as part of the recruitment process.

Please refer to the Old Mutual’s Covid-19 vaccination policy for further detail. Kindly note that Old Mutual reserves the right to reinstate the requirement to vaccinate at any point if it is of the view that it is imperative to do so.

The Old Mutual Story!