Employer Industry: Technology Solutions Provider

Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and vision plans
- Opportunity for career advancement and growth within the organization
- Flexible work environment with options for remote work
- Unlimited PTO and paid company holidays
- Employee discounts and access to an Employee Assistance Program (EAP)
- Recognition as a "Best Place to Work" with a strong employee satisfaction score

What to Expect (Job Responsibilities):
- Provide case creation and triage for all incoming customer events
- Diagnose and resolve technical issues related to desktop services in a timely manner
- Handle multiple concurrent tasks with minimal supervision
- Collaborate with IT staff to ensure seamless support of desktop services
- Strive for First Call Resolution within defined Service Level Agreements

What is Required (Qualifications):
- 3 months to 2 years of work experience, or recent graduate from an IT Technical School or an Associate's Degree
- Progress toward or completion of CompTIA A+ or Microsoft Fundamentals certification
- Strong oral and written communication skills
- Understanding of basic Windows, Macintosh, and other operating systems
- Ability to work a flexible schedule, including nights and weekends

How to Stand Out (Preferred Qualifications):
- Experience in a customer service or technical support role
- Familiarity with common information architecture frameworks
- Ability to quickly learn new technologies and concepts
- Strong interpersonal skills and effective problem-solving abilities
- Experience utilizing chat functions in a support environment

#TechnologySolutions #CustomerSupport #CareerGrowth #RemoteWork #EmployeeBenefits

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