Exciting Opportunity to join a growing E-Learning company as a Customer Success Coordinator!

Be a part of the huge growth opportunity in E-Learning solutions by joining the successful team at SolidProfessor as a Customer Success Coordinator! At SolidProfessor, we're not only dedicated to helping our customers grow, but we are also committed to challenging ourselves to develop new skills and reach new heights through training, continuous improvement, and career development opportunities. Our commitment to both our team members and our customers is the reason that we were recently nominated as one of the Best Places to Work, and one of the Fastest Growing Companies in San Diego by the San Diego Business Journal! SolidProfessor is a cool company that creates online learning experiences for software applications used in engineering and design and has successfully developed thousands of hours of online learning experiences for our members over the past 15 years.

As part of our Customer Experience team, the Customer Success Coordinator is responsible for ensuring our customers get maximum value from our products, services, and platforms, with a focus on customer onboarding, adoption, support, renewal, and growth. This role requires regular and consistent interaction with external customers, as you work within the support queue troubleshooting and resolving tier one, licensing, administrative, and fundamental technical issues that affect users of the SolidProfessor platform.

***Please note that this Customer Success Coordinator is a remote opportunity, however, you will be required to have working hours between 8:00AM-5:00PM Monday-Friday EST.***

Our culture is driven by our core values - Being People Centric, caring about our team members, customers, and our community; Driving Excellence for ourselves and our customers; and Staying Stragile by seizing opportunities and challenges and adapting quickly. If these values are engrained in your core and you aspire to work at a fun, empowering, and dynamic Company, this is a fantastic opportunity for you!

Our Ideal Candidate

• We are looking for a customer-centric impressive communicator who is passionate about ensuring that customers receive best-in-class service and have access to the help they need to be a successful user of our SolidProfessor platform.
• You will be a good fit for this role if you are a quick learner who enjoys creating exceptional customer experiences and making an impact helping them achieve their goals.

• This is very much a team player role, as you'll work with our extremely driven and successful customer success, product, and web development teams.

What You Will Need for Success in this Role

• 1+ year working in a customer-facing role at a B2B SaaS company
• Experience with a bug/issues management system (like Zendesk and JIRA)
• Familiarity with the tools we use, including JIRA, NetSuite, Salesforce, Zendesk, and you learn how to use new tools quickly
• Comfortable communicating with customers via chat, email, and phone
• Exceptional written and verbal communication skills, with a focus on listening and asking the right questions
• Ability to sense urgency and prioritize accordingly
• Attention to detail and the curiosity to identify the core issue
• The passion for continuous learning and the desire to be the first to learn new features
• Availability to work Monday-Friday, 8:00 am-5:00 pm EST

More Reasons to Join the SolidProfessor Team

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• Competitive Compensation Package
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, Paid Parental Leave, Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion (DEI) Day, as well as Community Service Days Off!
• Amazing Growth Opportunities provide unlimited opportunities for Career Development
• Work at a Fun, Successful, Growing Company with a Team-focused Culture
• Work/Life Balance: We give you the flexibility you need to succeed, and it is your choice if you would like to work remotely or work out of one of our offices

SolidProfessor has determined that the new hire pay range for this role is between $20.43-$28.36. Your hourly rate will be based on a number of factors, including knowledge, skills, qualifications, experience, and location. Since we appreciate transparency, we are sharing that we expect to hire for this position up to mid-range (dependent on experience/location), which will allow you the opportunity to progress as you grow in your career. Additionally, since base pay is only one part of our total compensation and benefits package, we invite you to review all of the amazing benefits (above) that SolidProfessor offers, such as extra paid days off for your birthday, community service, and parental leave, company match 401(k), fun offsite meetings, etc.

If you would love being surrounded by the best minds in the industry and want to help drive our company's success, apply for our Customer Success Coordinator opportunity today. For more info on our impressive company, please see our website: www.solidprofessor.com.

SolidProfessor is proud to be an Equal Opportunity Employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. SolidProfessor discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. SolidProfessor conforms to the spirit as well as to the letter of all applicable laws and regulations.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)