Employer Industry: Technology Solutions

Why consider this job opportunity:
- 100% remote position with flexible working hours
- Competitive compensation, including paid time off
- Professional development budget for conferences, co-working spaces, and home office equipment
- Opportunity to collaborate with a highly experienced and dynamic team
- Supportive and growth-oriented work environment that fosters innovation and flexibility

What to Expect (Job Responsibilities):
- Provide expert technical guidance to customers, assisting with deployment, configuration, troubleshooting, and best practices
- Work closely with engineering teams to diagnose and resolve software issues, ensuring optimal system performance and availability
- Collect and relay customer feedback to influence product development, participating in planning sessions for improvements and new features
- Support customers through product updates, migrations, and enterprise-level deployments
- Lead data migrations for customers transitioning from proof-of-concept or open-source implementations to enterprise solutions

What is Required (Qualifications):
- 10+ years of experience in a technical role such as Technical Account Manager, Solution Engineer, or Solution Architect, ideally within the software or database technology sector
- Proficiency in Python and/or Go, with expertise in AI applications such as generative search, RAG implementation, and vector databases
- Strong problem-solving skills with the ability to diagnose and resolve complex technical challenges
- Familiarity with cloud platforms (AWS, GCP, Azure) and infrastructure-as-code tools like Terraform and Kubernetes
- Exceptional communication skills, capable of explaining technical concepts in a clear and user-friendly manner

How to Stand Out (Preferred Qualifications):
- Experience with monitoring tools such as Grafana and Prometheus
- Customer-centric mindset with a proactive approach to problem-solving and enhancing customer experience
- Ability to work independently and manage workload effectively in a remote work environment

#TechnologySolutions #RemoteWork #CustomerSuccess #ProfessionalDevelopment #Innovation