The Customer Success Executive (CSE) Direct - Field role is a position that will execute on specific, defined objectives to exceed customer expectations and augment primary selling activities in the areas of account adoption, retention, and expansion. Provides customer contact in an assigned territory necessary to achieve retention and revenue expansion as measure by expanded use of the FedEx portfolio, including digital solutions. The CSE role will conduct ongoing customer post-sale performance analysis and link appropriate resources to address evolving customer needs. The CSE role will support FedEx Field Sales customers, and be measured on customer growth, expansion, and retention targets. Accountabilities and Tasks: Drive customer and revenue retention by identifying opportunities to implement digital solutions that allow the customer to independently manage their business with FedEx to increase loyalty. Leverage data to understand the customer’s business and supply chain to identify opportunities to eliminate friction points in the supply chain. Work with internal partners to develop and implement solutions . Collaborate with internal business partners to ensure the customer’s needs are met while creating a fact base to project manage root cause activity Monitors and takes appropriate action to drive customer expansion Utilization of a CRM such as Salesforce.com Contributes to customer adoption of the FedEx portfolio as well as tools and technologies Demonstrate integrity, initiative, organization, discipline and adaptability while working in a dynamic selling environment Minimum Qualifications: Bachelor's degree/equivalent or four (4) years of business-to-business sales experience or two (2) years of FedEx business-to-business sales experience required. Ability to travel overnight as required. Skills/Knowledge/Experience Considered a Plus: Strong understanding of project management methodologies, tools, and techniques. Excellent communication and interpersonal skills. Ability to effectively lead and motivate teams, build strong relationships with stakeholders, and manage conflicts. Excellent presentation skills (written and oral) and ability to articulate ideas in all forms of communication with exceptional storytelling Experience and comfort presenting complex concepts to stakeholders, including executive leadership Strong critical thinking and strategic thinking abilities Strong analytical thinking and problem-solving skills. Ability to identify risks, analyze complex situations, and make informed decisions. Ability to thrive in a fast-paced and dynamic environment. Flexible and adaptable to changing project requirements and priorities. Work Location: Positions will be hybrid in New York, NY, and candidates must live within a reasonable commutable distance. This position is hybrid, meaning that employees must be onsite as directed by leadership but allows team members flexibility to work from home otherwise. Some travel may be required as needed. Application Instructions/Deadline: EOB March 23 Pay Type: Exempt Salary Band SP3 Additional Information Salary Range Estimate: Monthly Salary: $4,331.25 - $8,528.67. This compensation range is provided as a reasonable estimate of the current starting salary range for this role. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by close of business (5:00pm CST) on the date below. If the date below is blank, there is no specified closing date for this requisition. Job Posting End Date: 03-22-2024 We recognize that our people do their best work when they have an outstanding benefits package to help. In addition to a competitive salary and annual bonus opportunity, we offer comprehensive medical, vision, and dental coverage at limited employee cost, a generous 401K match, tuition reimbursement for what comes next professionally, and a flexible work environment that helps you balance it all.It's also important to us that our people have time to relax and recharge. That means multiple weeks of paid vacation available day one, paid parental leave (including for adoptive parents), paid sick leave, and additional time off. FedEx. Where now meets next. Our vision is to be the earth's most engaged advocates of connected commerce where open borders, new markets and fair, sustainable practices are the norm for the billions of personal supply chains being managed every day in our always on, mobile-first world. We stand for ease, access and opportunity. We lead purposeful innovation, champion entrepreneurs, advocate free trade and empower humans and their place in the era of autonomy and AI. We fight for our customers, a more sustainable planet and an ethical playing field. FedEx inspires its more than 530,000 employees to remain focused on safety, the highest ethical and professional standards and the needs of their customers and communities. FedEx is committed to connecting people and possibilities around the world responsibly and resourcefully, with a goal to achieve carbon-neutral operations by 2040. FedEx has been recognized on many different lists both for business success and for being a great employer: FORTUNE Magazine: No. 18 among “World’s Most Admired Companies” (2023) Newsweek Magazine: One of “America’s Most Responsible Companies” (2023) Forbes Magazine: One of “Americas Best Large Employers” (2023) Newsweek Magazine: One of "America’s Greatest Work Places for Diversity" (2023) FORTUNE Magazine: One ofthe “Blue Ribbon Companies” that appears on 4+ Fortune Annual Award Rankings (2023) FreightWaves: #1 Among the “Top 500 For-Hire Carriers” (2023) FreightWaves:Freight-Tech 25 Award, honoring innovation and disruption within the freight industry (2023) FedEx Services is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, genetics disability, or protected Veteran status. FedEx Services does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, FedEx Services is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact recruitmentsupport@fedex.com.