Employer Industry: Public Sector Software Solutions

Why consider this job opportunity:
- Comprehensive benefits package including medical, dental, and vision for full-time employees
- Generous PTO and Flex-Time off
- Remote working opportunities
- 401K matching
- Autonomy to grow and develop your career path with supportive leadership
- Inclusive and diverse work environment

What to Expect (Job Responsibilities):
- Serve as the customer's voice within the organization to ensure their continued success
- Project manage communication plans to customers through communication blasts
- Track and monitor account health, including net promoter scores, churn risks, and create remediation plans
- Mitigate risk by partnering with customers to establish success plans
- Manage escalations and coordinate resolution efforts involving necessary staff

What is Required (Qualifications):
- Minimum of two (2) years of experience in Customer Relationship, Customer Success Management, Account Management, or a related role
- Previous HR or Public Safety experience preferred
- Experience managing accounts with $15k to $40k ARR within a large book of business
- Ability to identify and manage multiple stakeholders, including executive levels
- Strong technical background, particularly with online software (SaaS) products and services preferred

How to Stand Out (Preferred Qualifications):
- Experience with Salesforce or Gainsight preferred
- Knowledge of NEOGOV and/or PowerDMS preferred
- Proven track record of success in resolving customer issues directly
- Strong leadership skills and high emotional intelligence in demanding roles
- Analytical thinker with strong organizational skills

#PublicSector #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace

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