Employer Industry: Retail Technology Solutions

Why consider this job opportunity:
- Salary range of $75k - $100k
- Performance-based bonus and generous early-stage equity
- Comprehensive benefits package including medical, dental, and vision
- Opportunity to work with leading brands in the retail space
- Exciting chance to shape customer engagement processes in a growing startup
- Remote work flexibility, allowing you to work from anywhere

What to Expect (Job Responsibilities):
- Manage the entire customer lifecycle from implementation and onboarding to driving adoption and maximizing value
- Lead customer onboarding projects, defining project goals and customizing launch strategies for successful engagements
- Track project progress, adjusting schedules and resources as needed while reporting on achievements and risks
- Build strong relationships with customers, facilitating meetings and maintaining clear communication
- Collaborate cross-functionally to advocate for customer needs and drive product usage

What is Required (Qualifications):
- 2 to 4+ years of customer success and/or project management experience, ideally in a SaaS environment
- Strong project management skills including resource planning, risk mitigation, and managing complex requirements
- Excellent analytical, problem-solving, and relationship-building abilities
- Superior written and verbal communication skills, with aptitude for presentations
- High attention to detail with strong organizational skills

How to Stand Out (Preferred Qualifications):
- Background in planning or buying workflows in merchandising/retail
- Experience working in a high-growth startup environment
- Familiarity with Vitally CRM or previous experience with the employer's platform

#RetailTechnology #CustomerSuccess #ProjectManagement #StartupCulture #CareerGrowth

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