Employer Industry: Shipping and Logistics Software

Why consider this job opportunity:
- Competitive compensation package with a base salary of $110K plus a variable component of $16K
- Opportunity for career advancement and growth within the organization
- Flex Time Off policy to promote work-life balance
- Comprehensive health and wellness benefits, including medical, dental, and vision plans
- Employee Assistance Program offering up to 8 free mental health sessions
- Inclusive and supportive work environment that values team member contributions

What to Expect (Job Responsibilities):
- Build and maintain strong relationships with strategic customers to understand and achieve their business goals
- Analyze current accounts for efficiency and potential monetization opportunities
- Conduct in-person meetings with customers to discuss account changes and potential savings
- Collaborate with other departments to ensure seamless customer experiences
- Deliver Business Reviews and value-added materials to customers at their shipping locations

What is Required (Qualifications):
- Four or more years of account management and/or customer service experience
- Experience with B2B or SaaS software preferred
- High School Diploma or G.E.D
- Located in the Denver or Salt Lake City market for in-person customer interactions
- Experience in call de-escalation preferred

How to Stand Out (Preferred Qualifications):
- Familiarity with Salesforce, Zoom, Zendesk, JIRA, Slack, G Suite, and Looker
- In-depth understanding of ShipStation applications and E-Commerce markets
- Experience in analyzing shipping workflows and identifying cost-saving opportunities
- Ability to communicate complex information clearly and concisely

#ShippingSoftware #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace

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