WE ARE ARCTIC GLACIER!

WE ARE the premier provider of high-quality, premium ice products in North America

Sure, we have exciting job opportunities, but being a “people first” organization we also offer competitive compensation, rewarding work, and a clear vision of doing the right thing – by our customers and employees. Our team is solution and safety oriented, going above and beyond for our customers, and in turn they get the support of the company. We pride ourselves on having a trustworthy atmosphere, where our team feels empowered to do their best.

Customer Success Manager - Remote

Job Description :

Reporting to the Area Vice President, this position is responsible for managing all aspects of the sales and marketing activities within the Western Canada region including; maintaining existing customer accounts, pursuing new customer accounts, and building relationships, while meeting and exceeding revenue targets set forth for the region.

Salary - $70,000 - $80,000

Key Responsibilities:

• Retain existing local retail chain and large independent business and building loyalty.
• Provide quarterly business action plans to address opportunities.
• Work cross-functionally with the field sales organization with prospecting potential new retail and commercial business.
• Sell the value proposition of partnership with Arctic Glacier.
• Work cross-functionally with the operations team to support customer service excellence.
• Assist with customer request and placement of ice merchandiser equipment.
• Assist with coordinating Seasonal Special Events.
• Support the national customer strategy on a local level with National and Super Regional Chains.
• Execute the significant growth pipeline that exists.
• Support the Region to meet and exceed annual new business targets.
• Additional duties may be assigned.

Candidate Qualifications:

• Outside retail sales experience with existing and prospecting new opportunities.
• Understands the retail landscape in the region marketplace.
• Experience working in the Consumer-Packaged Goods (CPG) industry.
• Worked in or cross-functionally with an operations team, preferably in a Direct Store Delivery (DSD) environment.
• Strong analytical and problem-solving skills.
• Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities.
• Excellent written and verbal communication skills.
• Prefer experience with a CRM platform.
• Proficient in Microsoft Office products.

Core Competencies:

Coll aborative | Reliable | Solutions- Oriented | Speed to Execution | Safety Oriented

Core Values:

People First | Action | Customer Commitment | Teamwork | Trust

Arctic Glacier values a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal/country, state/province, or local laws.