Employer Industry: IT Services

Why consider this job opportunity:
- Comprehensive benefits through one of the largest national carriers
- Paid Time Off (PTO) that increases with tenure and has a generous rollover
- 11 company-paid holidays and a 401(k) with immediate contribution
- Opportunity for professional development with $3,000 allocated annually
- Hybrid onsite/remote opportunity with flexibility based on business needs
- Chance to contribute to innovative technology solutions and enhance user satisfaction

What to Expect (Job Responsibilities):
- Drive user satisfaction and platform adoption across data engineering and AI/ML governance
- Serve as the primary point of contact for stakeholder engagement and relationship management
- Monitor platform usage and identify opportunities for optimization and performance improvement
- Coordinate cross-functional efforts to ensure seamless integration of data products and AI/ML models
- Act as a liaison between users and technical teams to resolve issues and prioritize requests

What is Required (Qualifications):
- Must be a U.S. Citizen
- At least 7 years of experience in customer engagement management, data analysis, product management, project management, or customer service
- Proven track record in stakeholder management and relationship building
- Strong understanding of data engineering, AI/ML governance, and model development processes
- Must hold an Active DOD Top Secret or TS/SCI Clearance

How to Stand Out (Preferred Qualifications):
- Agile/Scrum Certification or similar
- Certifications in data analysis, customer success, or related areas
- Project Management Professional (PMP) or similar qualifications
- Familiarity with project management tools and methodologies, including Agile/Scrum
- Excellent communication and presentation skills tailored for diverse audiences

#ITServices #CustomerSuccess #DataEngineering #AI #CareerOpportunity #HybridWork

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