Req#: 181Employer Industry: Financial Services
Why consider this job opportunity:
- Opportunity to manage a diverse portfolio of 50 mid-size customers
- Chance to create a best-in-class experience for community financial institutions
- Supportive work environment focusing on proactive customer success
- Potential for career advancement and professional growth
- Work in a dynamic industry with a significant impact on local communities
What to Expect (Job Responsibilities):
- Manage and nurture relationships with mid-size community financial institutions
- Develop strategies to enhance customer satisfaction and retention
- Collaborate with internal teams to deliver exceptional service and support
- Analyze customer feedback and performance metrics to identify improvement areas
- Provide training and resources to customers to optimize their experience
What is Required (Qualifications):
- Proven experience in customer success, account management, or related fields
- Strong communication and interpersonal skills
- Ability to work independently and as part of a collaborative team
- Experience in the financial services industry is a plus
- Willingness to travel within the Mid-West or Upper NorthEast as needed
How to Stand Out (Preferred Qualifications):
- Familiarity with community financial institutions, such as credit unions and community banks
- Previous experience in a Customer Success Manager role
- Demonstrated ability to analyze data and make strategic recommendations
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