Employer Industry: Legal Technology

Why consider this job opportunity:
- Salary up to $193,700
- Comprehensive benefits package including health, dental, vision, and life insurance
- Flexible work-life balance options, including remote work and mental health days
- Opportunities for personal and professional growth through learning and development resources
- Inclusive culture that values diversity and social impact initiatives
- Chance to work with cutting-edge AI-based software products in the legal field

What to Expect (Job Responsibilities):
- Onboard and coordinate training for clients on software, developing customized training programs
- Regularly meet and communicate with clients to ensure their needs are met and they are maximizing software usage
- Manage client accounts, offering tailored software solutions to address specific needs
- Provide support by answering questions about product usage and troubleshooting technical issues
- Collaborate with product and engineering teams to ensure client needs are met by new product features

What is Required (Qualifications):
- Law degree or formal legal education, or substantial experience working with law firms and attorneys
- Experience in legal technology and/or with AI-based software platforms
- Strong presenting and communication skills with experience training customers
- Interest in learning about new technology and software
- Ability to work on cross-functional teams focused on positive customer experiences

How to Stand Out (Preferred Qualifications):
- Experience working directly with clients in a customer success or account management role
- Familiarity with SaaS software and its adoption best practices
- Proven problem-solving skills and a positive attitude
- Experience in developing long-term client satisfaction strategies

#LegalTechnology #CustomerSuccess #CareerOpportunity #FlexibleWork #DiversityAndInclusion

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