Employer Industry: Digital Health and Mobility

Why consider this job opportunity:
- Base Salary up to $110,000, commensurate with experience and location
- Performance-based bonus and meaningful equity grant
- Flexible and remote-friendly work environment
- Comprehensive wellness support
- Generous paid time off (PTO)
- Opportunities for professional development and career advancement

What to Expect (Job Responsibilities):
- Lead, mentor, and develop a team of Customer Support Specialists, fostering accountability and growth
- Leverage CRM and analytics to track customer health, service performance, and key metrics; deliver actionable insights to leadership
- Design and optimize scalable customer success processes and standard operating procedures
- Own the end-to-end onboarding and retention journey, using data to proactively identify and address risks
- Collaborate cross-functionally to align customer success with company goals and advocate for customer needs

What is Required (Qualifications):
- 5-7+ years in Customer Success, Account Management, or similar roles, with 2-3 years in a leadership position
- Proven success in customer lifecycle management, onboarding, and retention
- Strong analytical skills; adept at interpreting data and making data-driven decisions
- Excellent communication and stakeholder management skills
- High emotional intelligence, resourcefulness, and a proactive approach

How to Stand Out (Preferred Qualifications):
- Experience in healthcare, technology, or SaaS preferred
- Demonstrated ability to build and scale processes from the ground up

#DigitalHealth #CustomerSuccess #HealthcareAccess #RemoteWork #CareerGrowth

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