SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.

What You’ll Do

• Build relationships between customer and service teams
• Build trust and transparency with customers through regular meetings and interactions
• Responsible for driving customer loyalty and retention
• Drive voice of customers with internal stakeholders and product teams
• Proactively engage customers to do regular account health checks
• Evaluate and analyze customer needs to drive internal change as required
• Adapt to new products prior to and post-release
• Work with customers on upgrading or adopting new products
• Encourage customers to upgrade products to the latest versions and promote SOTI One Platform solutions
• Help with smooth transitioning from pre-sales to post-sales customers

Experience You’ll Bring

• Computer science, Computer Engineering, or related degree required
• 3-5 years experience in technical support, technical account management, or customer success positions strongly preferred
• Experience working with brand image and promoting value through customer experience
• Exceptional ability to communicate and foster positive business relationships
• Ability to generate and interpret customer health data
• Strong interest in mobility, solid understanding of leading and emerging mobile technologies along with working knowledge of Android, Apple & Windows Operating Systems
• Possess strong phone, written, and verbal communication skills with excellent presentation skills
• Possess strong analytical skills
• Well-organized, with high attention to detail and the ability to prioritize tasks independently
• Experience with Salesforce is preferred

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If you want to bring your ideas to life, apply at SOTI today.

We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at careers@soti.net.

Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.