Employer Industry: Law Enforcement Technology Solutions

Why consider this job opportunity:
- Competitive salary and benefits package
- Opportunity for equity in a well-funded early-stage startup
- Chance to work with a first-class team on impactful problems
- Potential for significant career advancement
- Work remotely with a preference for candidates in the New York Area
- Contribute to building trust between police departments and their communities

What to Expect (Job Responsibilities):
- Develop strategies for customer growth and retention
- Review customer feedback and prioritize feature requests
- Drive the resolution of escalated issues and keep customers informed on status
- Maintain long-term relationships by providing ongoing value throughout the partnership
- Analyze data and metrics related to customer engagement and growth

What is Required (Qualifications):
- Minimum of 5 years of Customer Success and Support experience
- Proven track record of successfully building and nurturing customer relationships
- Experience in determining customer goals and creating action plans to achieve them
- Self-motivated and focused on exceeding customer expectations
- Ability to adapt to change and excel in a fast-paced environment

How to Stand Out (Preferred Qualifications):
- Experience in technology solutions for law enforcement or similar industries
- Ability to occasionally travel on-site with customers and attend conferences
- Track record of developing growth strategies and monitoring progress

#LawEnforcementTechnology #CustomerSuccess #StartupCulture #CareerGrowth #RemoteWork

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