Employer Industry: Cloud Cost Management

Why consider this job opportunity:
- Salary up to $140,000
- Additional benefits including equity, 401(k) plan, and medical, dental, and vision coverage
- Opportunity for career advancement and growth within a rapidly expanding organization
- Work with a diverse range of customers, from startups to Fortune 500 companies
- Be part of a supportive and collaborative team with a strong focus on customer success

What to Expect (Job Responsibilities):
- Lead customers through their product onboarding and provide training on the Vantage platform
- Serve as the primary representative for customers through email, Slack, and Zoom calls
- Communicate customer support issues and product feature requests to the internal team
- Assist customers with subscription renewals and maintaining their accounts
- Act as an advocate for customer needs within the organization

What is Required (Qualifications):
- 2+ years of customer-centric industry experience as a Customer Success or Technical Account Manager in B2B tech or SaaS
- Strong communication skills with exceptional attention to detail
- Ability to manage a diverse portfolio of accounts from SMBs to large enterprises
- High emotional intelligence and empathy toward customers
- A positive and kind demeanor

How to Stand Out (Preferred Qualifications):
- Expertise in monitoring and observability
- Experience in building and deploying to cloud infrastructure (AWS, Azure, GCP, etc.)
- Relevant experience in data visualization or financial products

#CloudCostManagement #CustomerSuccess #SaaS #CareerGrowth #TechnicalAccountManager

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